Store Supervisor: Lead Sales, Service & Team

Theo Paphitis Retail Group; Southampton; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Company bonus

Pension

Referral scheme

Holiday allowance

Wellbeing day

Training & apprenticeships

Staff discounts

Cycle2Work

Mental health support

Social events

Job summary

Ryman, part of the Theo Paphitis Retail Group, is hiring a Store Supervisor to support the Store Management Team in delivering exceptional customer service, driving sales and empowering colleagues on the shop floor. You’ll lead by example, manage day-to-day store operations, handle queries, train team members and help ensure KPIs are met in a fast-paced retail environment.

Join a long-standing UK brand with strong progression opportunities and a focus on employee development, wellbeing and

Qualifications

• Customer-first mindset with a passion for exceeding expectations.
• Energy, enthusiasm, and results focus.
• Ability to lead by example and maximise sales opportunities.
• Strong communication and collaboration skills.
• Ability to work independently while being a dependable team player.

Responsibilities

• Be a proud ambassador for Ryman and Theo Paphitis Retail Group.
• Champion a customer-first culture with consistently excellent service.
• Confidently handle customer queries and complaints, finding positive solutions.
• Lead by example when engaging with customers and identifying needs.
• Support training and development of colleagues to improve performance.
• Help drive sales and achieve KPIs by spotting opportunities and motivating the team.
• Operate the till efficiently while maintaining high standards of customer care and security.
• Ensure company systems are used correctly and comply with policies.
• Maintain high standards of visual merchandising and housekeeping.
• Share strong product knowledge to help the team become experts.

Skills

Customer focus

Sales ability

Leading by example

Communication

Team player

Multitasking

Commercial awareness

Adaptability

Problem solving

Job description

Ryman, part of the Theo Paphitis Retail Group, is hiring a Store Supervisor to support the Store Management Team in delivering exceptional customer service, driving sales and empowering colleagues on the shop floor. You’ll lead by example, manage day-to-day store operations, handle queries, train team members and help ensure KPIs are met in a fast-paced retail environment.

Join a long-standing UK brand with strong progression opportunities and a focus on employee development, wellbeing and