Store Shift Leader: Lead Teams & Deliver Great Service

Tesco; Bath; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to guide store teams, ensure smooth daily operations, and uphold exceptional customer service. You will oversee in-store activities, drive team collaboration, and model inclusive leadership in a dynamic retail environment.

Join Tesco to help deliver a seamless shopping experience, support colleagues, and contribute to community-focused goals while working flexible shifts.

Qualifications

• Experience in a team lead or management position in fast-paced retail.
• Strong commitment to delivering excellent customer service.
• Ability to build inclusive, positive team relationships.
• Clear, proactive communication to keep the team informed.
• Natural leadership with motivation to achieve results.

Responsibilities

• Lead the in-store team to deliver a great customer experience.
• Collaborate across store areas and colleagues on daily operations.
• Build positive, inclusive relationships within the team.
• Lead the store in the Manager's absence when required.
• Make balanced decisions and adapt to change in a fast-paced environment.
• Coach colleagues, provide feedback and model excellent service.
• Seek opportunities to serve customers and the community daily.

Skills

Leadership

Team Leadership

Customer Service

Communication

Coaching

Job description

Tesco is seeking a Shift Lead to guide store teams, ensure smooth daily operations, and uphold exceptional customer service. You will oversee in-store activities, drive team collaboration, and model inclusive leadership in a dynamic retail environment.

Join Tesco to help deliver a seamless shopping experience, support colleagues, and contribute to community-focused goals while working flexible shifts.