Store Shift Leader - Lead Team, Deliver Great Service

Tesco Retail; Redhill; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to drive store performance and deliver outstanding customer service. You will lead the in-store team, coordinate across departments, and take charge in the Manager’s absence, ensuring smooth operations and a welcoming shopping environment.

We value flexible hours and a commitment to inclusive teamwork. Applicants should be over 18 and motivated to provide great service while supporting store goals and community initiatives.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Strong service orientation and ability to meet customer needs.
• Clear communicator who keeps the team informed.

Responsibilities

• Leading the store team to deliver a great in-store experience for customers.
• Working across all store areas and with colleagues to handle day-to-day queries.
• Building positive, inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting to change.
• Coaching colleagues, giving feedback, and modelling great service.
• Striving to serve customers, communities and the planet better every day.

Skills

Team leadership

Customer service

Communication

Job description

Tesco is seeking a Shift Lead to drive store performance and deliver outstanding customer service. You will lead the in-store team, coordinate across departments, and take charge in the Manager’s absence, ensuring smooth operations and a welcoming shopping environment.

We value flexible hours and a commitment to inclusive teamwork. Applicants should be over 18 and motivated to provide great service while supporting store goals and community initiatives.