Store Shift Leader: Lead Service & Team Growth

Tesco UK; Briton Ferry; On-site; GBP 14,000 - 19,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to lead and motivate teams in our stores, delivering exceptional customer service and smooth daily operations. You’ll coordinate across departments, coach colleagues, and step in during the Manager’s absence to drive store performance.

Hours and flexibility are available, with a guaranteed minimum weekly hours and the potential for longer shifts. Join a brand focused on customers, communities, and sustainable practice.

Qualifications

• To be over 18 for this role.
• Experience leading a team in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer\'s needs are met.
• Build positive, long lasting relationships to create an inclusive, supportive team environment.
• A clear communicator, using a variety of methods to keep the team well informed.
• A natural leader who motivates and inspires the team to deliver outstanding results.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Leadership

Team management

Communication

Customer service

Job description

Tesco UK is seeking a Shift Lead to lead and motivate teams in our stores, delivering exceptional customer service and smooth daily operations. You’ll coordinate across departments, coach colleagues, and step in during the Manager’s absence to drive store performance.

Hours and flexibility are available, with a guaranteed minimum weekly hours and the potential for longer shifts. Join a brand focused on customers, communities, and sustainable practice.