Retail Shift Leader: Lead Teams & Deliver Great Service

Tesco PLC; Saxmundham; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday leave

Flexible working

Colleague discount

Wellbeing services

Life cover

Company pension

Cycle to work

Job summary

Tesco PLC is seeking a Shift Lead to drive frontline customer service and store operations. You will lead a team, cover different store areas, and ensure a positive, inclusive environment that supports colleagues to perform at their best.

Ideal candidates will have experience in a fast-paced retail setting, a passion for great service, and strong communication skills. Flexible hours and a range of store benefits are available to supported teams.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong service mindset and a passion for customer experience.
• Clear communicator with the ability to motivate and coach colleagues.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Collaborate across store areas and act as the go-to person for day-to-day queries.
• Build positive, inclusive relationships to enable colleagues to perform at their best.
• Confidently lead the store in the Manager's absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, provide feedback and model excellent service.
• Seek opportunities to serve customers and communities daily.

Skills

Team leadership

Customer service

Communication

Retail experience

Tools

MS Excel

Job description

Tesco PLC is seeking a Shift Lead to drive frontline customer service and store operations. You will lead a team, cover different store areas, and ensure a positive, inclusive environment that supports colleagues to perform at their best.

Ideal candidates will have experience in a fast-paced retail setting, a passion for great service, and strong communication skills. Flexible hours and a range of store benefits are available to supported teams.