In-Store Shift Leader — Lead Team & Customer Experience

Tesco Retail; Emsworth; On-site; GBP 2,148,000 - 2,323,000; Full time

Job summary

Tesco is seeking a Shift Lead to guide store teams, deliver outstanding customer service, and ensure smooth daily operations. You will lead in the Manager’s absence, coordinate across store areas, and coach colleagues to maintain high service standards.

The role requires strong leadership, excellent communication, and a passion for delivering great service in a fast-paced retail environment. We value flexibility and inclusivity as part of our everyday work.

Qualifications

• Over 18 years old.
• Experience leading in a fast-paced retail environment.
• Strong communication skills.
• Natural leader who motivates and inspires teams.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across store areas and with colleagues as the go-to person for daily operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Seek opportunities to better serve customers, communities and the planet daily.

Skills

Team leadership

Customer service

Communication

Leadership

Job description

Tesco is seeking a Shift Lead to guide store teams, deliver outstanding customer service, and ensure smooth daily operations. You will lead in the Manager’s absence, coordinate across store areas, and coach colleagues to maintain high service standards.

The role requires strong leadership, excellent communication, and a passion for delivering great service in a fast-paced retail environment. We value flexibility and inclusivity as part of our everyday work.