Retail Shift Lead: Lead Teams, Deliver Great Service

Tesco; Buckingham; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to oversee daily store operations in a fast-paced retail environment, delivering exceptional customer service and leading a diverse team. You will be responsible for coordinating shifts, guiding colleagues, and ensuring smooth in-store experiences.

Ideal candidates have proven leadership experience, are strong communicators, and thrive in a dynamic retail setting. The role supports flexible working arrangements and a commitment to serving customers, communities, and

Qualifications

• Experience leading teams in a fast-paced retail environment.
• Strong communication skills and ability to motivate colleagues.
• Customer-focused mindset with a passion for delivering great service.

Responsibilities

• Lead store team to deliver a great in-store experience for customers.
• Oversee day-to-day operations and handle day-to-day queries.
• Build an inclusive, positive team culture and coach colleagues.
• Step in for the Manager in their absence and make balanced decisions.
• Maintain flexibility to adapt to changing store needs and shifts.

Skills

Team leadership

Customer service

Communication

Retail experience

Job description

Tesco is seeking a Shift Lead to oversee daily store operations in a fast-paced retail environment, delivering exceptional customer service and leading a diverse team. You will be responsible for coordinating shifts, guiding colleagues, and ensuring smooth in-store experiences.

Ideal candidates have proven leadership experience, are strong communicators, and thrive in a dynamic retail setting. The role supports flexible working arrangements and a commitment to serving customers, communities, and