Retail Shift Leader — Lead, Serve & Grow

Tesco; Northampton; On-site; GBP 17,000 - 22,000; Full time

Job summary

Tesco is looking for an enthusiastic Shift Lead to guide store teams and deliver outstanding customer service on a daily basis. You will take charge in the absence of the Manager, coordinate shifts, and ensure smooth store operations while maintaining a positive and inclusive work environment.

Ideal candidates will have experience leading teams in fast-paced retail, a passion for service, and strong communication skills to keep colleagues well informed and motivated toward excellent results.

Qualifications

• Experience in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service.
• Build positive, long-lasting relationships to create an inclusive team.
• Clear communication across the team to keep everyone informed.
• Natural leader who motivates and inspires the team to excellent results.

Responsibilities

• Leading the team to deliver a great in-store experience for customers.
• Work across all areas of the store and support colleagues on daily queries.
• Coach colleagues, give feedback and role model excellent service.
• Stay curious and seek opportunities to serve customers, communities and planet.

Skills

Team leadership

People management

Communication

Customer service

Adaptability

Job description

Tesco is looking for an enthusiastic Shift Lead to guide store teams and deliver outstanding customer service on a daily basis. You will take charge in the absence of the Manager, coordinate shifts, and ensure smooth store operations while maintaining a positive and inclusive work environment.

Ideal candidates will have experience leading teams in fast-paced retail, a passion for service, and strong communication skills to keep colleagues well informed and motivated toward excellent results.