Store Shift Leader: Lead Team & Deliver Great Service

Tesco; Widnes; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Holiday leave (20→22 days + bank)

Flexible working

Colleague Clubcard discounts

Wellbeing services

Life cover

Pension with contributions

Discounts, shares & cycle-to-work

Uniform provided

Accessibility support

Job summary

Tesco is hiring a Shift Lead to guide store teams and ensure excellent customer service. You’ll help manage shift coverage, oversee daily operations, and support colleagues across departments in a fast-paced retail environment.

The role emphasizes strong communication, leadership presence, and a commitment to inclusive teamwork. Store locations vary; some hours include early mornings and weekends. Tesco values flexibility and customer focus.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Strong service ethic with the ability to meet customer needs.
• Clear communicator, keeping the team well informed.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with colleagues, acting as the go-to person for daily operational queries.
• Building positive, inclusive relationships to help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve customers, communities, and planet better.

Skills

Team leadership

Customer service

Communication

People skills

Adaptability

Job description

Tesco is hiring a Shift Lead to guide store teams and ensure excellent customer service. You’ll help manage shift coverage, oversee daily operations, and support colleagues across departments in a fast-paced retail environment.

The role emphasizes strong communication, leadership presence, and a commitment to inclusive teamwork. Store locations vary; some hours include early mornings and weekends. Tesco values flexibility and customer focus.