Store Shift Leader: Inspire Service & Team Excellence

Tesco; Stratford-upon-Avon; Sur place; GBP 21 000 - 23 000; Plein temps

Résumé du poste

Tesco is seeking a Shift Lead to supervise day-to-day store operations, lead a team, and ensure exceptional customer service. You will be the go-to person for daily queries, coach colleagues, and maintain an inclusive, supportive team environment.

This role offers flexible working patterns and a commitment to delivering great service. Applicants must be 18 or over and have experience in a fast-paced retail setting, with a passion for customer care and leadership.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong customer service mindset with a drive to deliver great experiences.
• Clear communicator who keeps the team well informed.
• Willingness to adapt and work flexible hours.

Responsabilités

• Leading the store team to deliver a great in-store experience for customers.
• Work across all store areas and act as the go-to for day-to-day operational queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Lead store operations in the Manager's absence and make balanced, flexible decisions.
• Coach colleagues, give feedback, and model excellent service.
• Seek opportunities to serve customers, communities, and the planet.

Connaissances

Team leadership

Customer service

Communication

Flexibility

Description du poste

Tesco is seeking a Shift Lead to supervise day-to-day store operations, lead a team, and ensure exceptional customer service. You will be the go-to person for daily queries, coach colleagues, and maintain an inclusive, supportive team environment.

This role offers flexible working patterns and a commitment to delivering great service. Applicants must be 18 or over and have experience in a fast-paced retail setting, with a passion for customer care and leadership.