Shift Leader — Customer Experience & Team Leadership

Tesco Retail; Newport; On-site; GBP 2,148,000 - 2,323,000; Part time

Job summary

Tesco is seeking a Shift Lead to oversee in-store operations, guide the team, and ensure superb customer service. You will work across departments, support colleagues, and step in for the Store Manager when needed.

This role offers flexible hours and opportunities to develop leadership skills within a busy retail environment. Ideal candidates will be over 18 with prior team leadership experience in retail, a can-do attitude, and excellent communication to keep the team aligned and focused on

Qualifications

• Over 18 for this role.
• Experience leading in a fast-paced retail environment.
• Strong role model with passion for delivering great service.
• Clear communicator with ability to keep the team informed.
• Natural leader who motivates the team to deliver results.

Responsibilities

• Lead the team to deliver a great in-store customer experience.
• Work across all store areas and with colleagues on daily queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and model great service.
• Seek opportunities to serve customers, communities and the planet better.

Skills

Team leadership

Retail experience

Communication

Customer service

Job description

Tesco is seeking a Shift Lead to oversee in-store operations, guide the team, and ensure superb customer service. You will work across departments, support colleagues, and step in for the Store Manager when needed.

This role offers flexible hours and opportunities to develop leadership skills within a busy retail environment. Ideal candidates will be over 18 with prior team leadership experience in retail, a can-do attitude, and excellent communication to keep the team aligned and focused on