Store Shift Lead: Inspire Teams & Deliver Great Service

Tesco Retail; Dunstable; On-site; GBP 13,000 - 14,000; Full time

Job summary

Tesco Retail in the United Kingdom is seeking a Shift Lead to oversee in-store operations, lead a team, and ensure top-notch customer service across departments.

Ideal candidates will have experience in team leadership within a fast-paced retail environment and a passion for delivering great service, with a flexible approach to shifts and working hours. 18+ is required for application, and the role supports inclusive, community-minded store operations.

Qualifications

• Experience working in a team lead or management position in a fast-paced retail environment.
• Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.
• A clear communicator, using a variety of methods to keep the team well informed.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager’s absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Skills

Team leadership

Customer service

Retail experience

Job description

Tesco Retail in the United Kingdom is seeking a Shift Lead to oversee in-store operations, lead a team, and ensure top-notch customer service across departments.

Ideal candidates will have experience in team leadership within a fast-paced retail environment and a passion for delivering great service, with a flexible approach to shifts and working hours. 18+ is required for application, and the role supports inclusive, community-minded store operations.