Store Shift Leader - Customer Champion & Team Coach

Tesco; Bursledon; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

10% Discount in One Stop & Tescostores

Discounted Tesco pharmacy services

Discounted shopping website

PensionScheme

Job summary

One Stop Stores Ltd is seeking a proactive Shift Leader to help deliver a seamless shopping experience for customers in a busy community store. You will lead a team, open and close shifts, and provide day-to-day operational support in the store.

You will coordinate priorities with the Store Manager, ensure health and safety compliance, and strive to keep the store clean, well presented, and well stocked. This role offers opportunities for development within the Tesco family.

Qualifications

• Experience in delivering excellent customer service in a busy retail environment.
• Proven ability to lead a small team and coordinate daily priorities.
• Strong communication skills and the ability to stay calm under pressure.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
• Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
• Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Making sure the store is always clean, tidy, and well presented.
• Proactively manage queues in store to deliver a great shopping trip for our customers.
• Balancing your time across service and replenishment areas of the store.
• Being a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
• Following company health and safety routines and ensuring colleagues do the same.

Skills

Customer service

Team leadership

Clear communication

Decision making

Workload balancing

Job description

One Stop Stores Ltd is seeking a proactive Shift Leader to help deliver a seamless shopping experience for customers in a busy community store. You will lead a team, open and close shifts, and provide day-to-day operational support in the store.

You will coordinate priorities with the Store Manager, ensure health and safety compliance, and strive to keep the store clean, well presented, and well stocked. This role offers opportunities for development within the Tesco family.