Shift Leader: Customer-First Retail Coach

Tesco; Madeley; Vor Ort; GBP 23.000 - 27.000; Vollzeit

Zusammenfassung

One Stop, a Tesco subsidiary, is seeking a Shift Leader to join our fast-paced retail team. You will run duty shifts, coordinate colleagues, and deliver a clean, well-presented store that exceeds customer expectations.

You will coach colleagues on the job, monitor store performance, and drive practical actions to improve service while ensuring safety and compliance across daily operations.

Qualifikationen

• Experience coordinating a team and running duty shifts.
• Strong customer service focus and effective communication.
• Ability to handle opening/closing, safety, and basic store operations.

Aufgaben

• Coordinate the team to deliver smooth store operations and high service standards.
• Open/close the store and manage duty cover safely and effectively.
• Be the go‑to person for colleagues in the absence of the Store Manager for daily queries.
• Support seasonal, community and charity events to create a welcoming store atmosphere.
• Ensure the store is clean, tidy and well presented and replenishment is prioritised.

Kenntnisse

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Jobbeschreibung

One Stop, a Tesco subsidiary, is seeking a Shift Leader to join our fast-paced retail team. You will run duty shifts, coordinate colleagues, and deliver a clean, well-presented store that exceeds customer expectations.

You will coach colleagues on the job, monitor store performance, and drive practical actions to improve service while ensuring safety and compliance across daily operations.