Store Service Advisor (Full-Time)

END; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion retailer in Glasgow is seeking an energetic Store Service Advisor to enhance their customer service team for the holiday season. The role involves building customer relationships, supporting sales efforts, and maintaining high service standards. Candidates should have customer-facing experience in luxury fashion, strong communication skills, and a passion for engaging with customers. The position offers competitive salary, holidays, and opportunities for professional development.

Benefits

28 days holiday including bank holidays

Birthday off

Employee Assistance Programme

Gifts for significant life events

Company-contributed pension

Professional development opportunities

Qualifications

• Experience in a customer-facing role, ideally in luxury fashion.
• Sociable and charismatic personality with strong engagement skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Develop and build relationships with customers to exceed sales targets.
• Support store team efforts to maximize sales and company profile.
• Display exemplary service techniques to achieve service excellence.
• Maintain knowledge of product standards and ensure stock replenishment.
• Handle financial transactions accurately.

Skills

Customer service experience

Ability to engage with diverse customers

Communication skills

Job description

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Store Service Advisor (Full-Time), Glasgow

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Client:

END

Location:

Glasgow, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4e33d5784726

Job Views:

10

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

Who We Are:

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like-minded individuals who shared a passion within this ever-evolving culture.

Since then, END. has become a technology led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community.

At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff.

As END. continues to grow with the culture, we want to ensure that all END. staff have a great experience at work and continue to contribute to our collective success.

The END. Store on Ingram Street has asserted itself as the premier destination for cutting edge sportswear, leading Japanese brands, contemporary menswear and luxury collections in the region. Spanning 3 floors and representing over 250+ brands we want an ambitious and energetic individual, who is accustomed to troubleshooting and problem solving, motivating and developing a large diverse team and unconditionally supporting a dynamic and forward thinking Store Manager.

We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team and support the store over the Christmas period. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.

Here's a breakdown of what you'll be doing:

• You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• You will support the store team in its combined efforts to maximise sales and heighten Company profile.
• You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
• You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
• You will handle all financial transactions professionally assuming accountability for accuracy.

Who we're looking for:

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
  
• Ambition within the Retail function – we want to develop you within our business.
• You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.

Besides a competitive salary and an engaging and inclusive work place we can offer you:

• 28 days holiday (Including bank holidays)
• Your birthday off
• Access to Employee Assistance Programme
• Moments that matter gifts (Weddings and Babies)
• A pension that both you and the company contribute to
• Opportunities for professional development and career progression

Don't worry if you don't hit every criteria, we're always looking to uncover the next big thing, so if you have what it takes to be part of our future success, we want to hear from you.

Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.