Store Service Advisor (Full -Time)

END.; City Of London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A luxury fashion retailer located in London is seeking a full-time Store Service Advisor. The role involves building customer relationships, maximizing sales, and ensuring exemplary service standards. Ideal candidates will have experience in customer-facing roles, particularly in luxury fashion, and possess strong communication skills. This position offers a dynamic environment with opportunities for professional development and generous benefits.

Benefits

28 days holiday

Birthday off

Healthcare Cashback Plan

Generous staff discount

Opportunities for professional development

Qualifications

• Experience in a customer-facing role, ideally within luxury fashion or a related industry.
• Strong ambition within the retail function.
• Excellent written and verbal communication skills.

Responsibilities

• Network amongst the END. customer base to develop relationships and exceed sales targets.
• Support the store team to maximize sales and heighten company profile.
• Handle financial transactions accurately and professionally.

Skills

Customer engagement

Communication skills

Sales techniques

Job description

STORE SERVICE ADVISOR - FULL-TIME - LONDON

Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like-minded individuals who shared a passion within this ever-evolving culture.

Since then, END. has become a technology led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community.

At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff.

As END. continues to grow with the culture, we want to ensure that all END. staff have a great experience at work and continue to contribute to our collective success.

Store in Soho has asserted itself as the premier destination for cutting edge sportswear, leading Japanese brands, contemporary menswear and luxury collections in the region. In addition to this we have also garnered a reputation for providing an excellence of service not to be found anywhere else on the high street.

We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.

Here’s a breakdown of what you’ll be doing:

• You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
• You will support the store team in its combined efforts to maximise sales and heighten Company profile.
• You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
• You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
• You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
• You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
• You will handle all financial transactions professionally assuming accountability for accuracy.

Who we’re looking for

• You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
• Ambition within the Retail function – we want to develop you within our business.
• You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
• You should be able to demonstrate excellent written and verbal communication skills.

Benefits

• 28 days holiday (including bank holidays)
• 40 Hours per week
• Your birthday off
• Access to Employee Assistance Programme
• Healthcare Cashback Plan
• Moments that matter gifts (Weddings and Babies)
• A pension that both you and the company contribute to
• Generous staff discount
• Opportunities for professional development and career progression

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success we want to hear from you.

Type of employment: Permanent, full-time