Store Security Officer – Customer Safety & Service

Mitie Cleaning & Hygiene Services; Worcester; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Contracted hours

Annual leave

Pension and Life assurance

Free uniform supplied

SIA Re-licensing programme

Employee benefits portal

Training and development

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for Asda Worcester. The role focuses on delivering excellent customer service while maintaining a safe shopping environment and deterring crime.

Pay rate is £13.10 per hour with morning, evening and weekend hours. Successful candidates will follow assignment instructions, conduct patrols and use CCTV to support loss prevention.

Qualifications

• Experience of delivering Customer Service.
• Excellent written and verbal communication.
• Adaptable communication style for diverse groups.
• Ability to work in a fast-moving services business.
• Capable with technology.
• Good attention to detail.
• High level of enthusiasm and passion.
• Previous security experience desirable but not essential.
• Public Space Surveillance SIA licence desirable but not essential.

Responsibilities

• Deliver industry leading customer service while patrolling store areas.
• Record activity accurately on required documents per procedures.
• Follow site risk assessments and maintain safety standards.
• Wear full uniform and present a tidy appearance.
• Deter violence and assist in loss prevention using CCTV.
• Liaise with store management and police when needed.
• Provide visible security contact for staff and customers.
• Report incidents promptly through the company systems.

Skills

Customer service

Communication

Public interaction

Attention to detail

Teamwork

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for Asda Worcester. The role focuses on delivering excellent customer service while maintaining a safe shopping environment and deterring crime.

Pay rate is £13.10 per hour with morning, evening and weekend hours. Successful candidates will follow assignment instructions, conduct patrols and use CCTV to support loss prevention.