Retail Security Officer — Customer Service & Store Safety

Mitie Cleaning & Hygiene Services; West Midlands; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Annual leave entitlement

Pension and Life assurance schemes

Free uniform supplied

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for an Asda store. You will deliver exceptional customer service and create a safe shopping environment, with responsibilities including CCTV monitoring, patrols, and reporting incidents.

Hours include mornings, evenings and weekends, with a focus on visible presence and customer interaction. The role requires high standards, reliability and the ability to liaise with store management and colleagues.

Qualifications

• Experience delivering customer service.
• Excellent written and verbal communication.
• Able to adapt communication style to different people.

Responsibilities

• Deliver industry leading customer service.
• Deter violence and crime in-store.
• Conduct patrols and use CCTV to reduce crime and loss.

Skills

Customer service

Communication skills

Adaptable communication

Technology savvy

Attention to detail

Enthusiasm and passion

Tools

CCTV

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for an Asda store. You will deliver exceptional customer service and create a safe shopping environment, with responsibilities including CCTV monitoring, patrols, and reporting incidents.

Hours include mornings, evenings and weekends, with a focus on visible presence and customer interaction. The role requires high standards, reliability and the ability to liaise with store management and colleagues.