Retail Security & Customer Service Lead

Mitie Group plc.; Worcester; On-site; GBP 28,930,000 - 33,062,000; Full time

Benefits offered by this job

Annual leave

Pension & life protection

Free uniform

SIA licencing

Employee benefits

Training & development

Job summary

Mitie Group plc. is seeking a Retail Security Officer for Asda Worcester. The role involves delivering excellent customer service while keeping the store safe and secure, deter theft, and support a positive shopping environment.

You will patrol the premises, monitor CCTV, liaise with store management and police when needed, and uphold high standards consistent with Mitie’s policies and training.

Qualifications

• Experience delivering customer service
• Excellent written and verbal communication
• Adaptable communication style for diverse groups

Responsibilities

• Deliver industry leading customer service in-store.
• Maintain high personal and professional standards as a Mitie employee.
• Create a safe working environment and deter crime and health hazards.
• Provide a polite greeting and excellent customer service to customers.
• Report incidents and liaise with Police and crime partnerships when required.

Skills

Customer service

Communication

Teamwork

Attention to detail

Adaptability

Tools

CCTV operation

Job description

Mitie Group plc. is seeking a Retail Security Officer for Asda Worcester. The role involves delivering excellent customer service while keeping the store safe and secure, deter theft, and support a positive shopping environment.

You will patrol the premises, monitor CCTV, liaise with store management and police when needed, and uphold high standards consistent with Mitie’s policies and training.