Store Ops Supervisor — Security & Service

THG; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global ecommerce group is looking for a Store Operations Supervisor in Bristol. This hybrid role involves security duties and operational responsibilities, including stock replenishment and customer service. The ideal candidate will have an SIA licence, experience in retail or security, and strong communication skills. In return, the company offers career development, enhanced leave, wellbeing support, and other perks including staff discounts and various mental health services.

Benefits

25 days annual leave plus bank holidays

Up to 50% staff discount on THG brands

Access to on-site gym

Qualifications

• Previous experience in a retail or security environment preferred.
• Strong awareness of safety, security, and loss prevention principles.
• Physically capable of performing manual handling and stock movement tasks.

Responsibilities

• Act as a visible security presence to deter theft and safety risks.
• Take responsibility for cleanliness and safety of the premises.
• Support investigations and prepare incident reports.

Skills

Communication skills

Customer service skills

Security awareness

Proactive attitude

Ability to remain calm under pressure

Education

SIA (Security Industry Authority) licence

Job description

A leading global ecommerce group is looking for a Store Operations Supervisor in Bristol. This hybrid role involves security duties and operational responsibilities, including stock replenishment and customer service. The ideal candidate will have an SIA licence, experience in retail or security, and strong communication skills. In return, the company offers career development, enhanced leave, wellbeing support, and other perks including staff discounts and various mental health services.