Store Ops Lead: Customer Service & Growth

Sainsbury's; North East; On-site; GBP 32,000 - 42,000; Full time

Job summary

Sainsbury's in the North East is looking for a Customer & Trading Manager to lead day-to-day store operations, ensuring service, availability and safety standards are met. You will coach a team and take sole responsibility for shop performance in the absence of more senior management.

The role focuses on delivering excellent customer service, managing performance and disciplinary matters, and ensuring accurate scheduling and payroll while maintaining strong KPI results.

Qualifications

• Proven track record delivering excellent customer service.
• Experience coaching teams to high performance.
• Ability to meet/exceed KPIs such as sales, availability and customer satisfaction.
• Experience handling employee relations including disciplinaries and attendance.

Responsibilities

• Oversee day-to-day store operations and be the primary manager in charge.
• Ensure customers are served efficiently, safely and to a high standard.
• Lead a small team, managing performance, scheduling and payroll accuracy.
• Handle employee relations including disciplinary matters and absence management.

Skills

Customer service

Coaching team

Performance management

People management

Disciplinaries

Scheduling & payroll

Job description

Sainsbury's in the North East is looking for a Customer & Trading Manager to lead day-to-day store operations, ensuring service, availability and safety standards are met. You will coach a team and take sole responsibility for shop performance in the absence of more senior management.

The role focuses on delivering excellent customer service, managing performance and disciplinary matters, and ensuring accurate scheduling and payroll while maintaining strong KPI results.