Store Operations Lead – Customer Experience & KPIs

Sainsbury's; England; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym discounts

Job summary

Sainsbury's is seeking a proactive Customer & Trading Manager to ensure daily store operations run smoothly, delivering excellent customer service and leading a hands-on team. You will take responsibility for the shop, coach staff, manage performance, and ensure payroll schedules are accurate.

In this role, you may occasionally support other stores within the network. You will thrive in a fast-paced environment, driving KPI performance and ensuring a safe, efficient shopping experience for

Qualifications

• Proven line management in a fast-paced, operational environment.
• Delivers excellent customer service and coaches a team to do the same.
• Experience leading store operations in the absence of more senior management.
• Ability to meet and exceed KPIs across sales, availability and colleague engagement.
• Experience handling employee relations issues including performance and absence management.

Responsibilities

• Lead a small team of managers to keep the store running like clockwork daily.
• Take responsibility for day-to-day store operations and be the accountable manager when needed.
• Work with a team to ensure customers are served efficiently and safely.
• Coach and manage performance, conduct disciplinaries, and oversee scheduling and pay accuracy.
• Be prepared to support other nearby stores when required.

Skills

Line management

Customer service

Operations leadership

Performance coaching

Attendance management

Job description

Sainsbury's is seeking a proactive Customer & Trading Manager to ensure daily store operations run smoothly, delivering excellent customer service and leading a hands-on team. You will take responsibility for the shop, coach staff, manage performance, and ensure payroll schedules are accurate.

In this role, you may occasionally support other stores within the network. You will thrive in a fast-paced environment, driving KPI performance and ensuring a safe, efficient shopping experience for