Store Operations Leader: Customer Experience & KPIs

Sainsbury's; Liverpool; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Holiday entitlement

Maternity/paternity leave

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers

Job summary

Sainsbury's in the United Kingdom is seeking an experienced Customer & Trading Manager to lead store operations, ensuring excellent customer service and coaching teams to hit KPI targets. This role focuses on hands-on leadership, with accountability for daily shop performance and a strong emphasis on people management.

You will work with a small team of managers to keep the store running smoothly, support network stores when needed, and drive operational excellence while maintaining safety and

Qualifications

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement.
• Has managed employee relations issues, including performance and absence management.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of stores and it may mean that you need to help another store now and then.

Skills

Customer service

Team leadership

Operational leadership

KPI management

Employee relations

Job description

Sainsbury's in the United Kingdom is seeking an experienced Customer & Trading Manager to lead store operations, ensuring excellent customer service and coaching teams to hit KPI targets. This role focuses on hands-on leadership, with accountability for daily shop performance and a strong emphasis on people management.

You will work with a small team of managers to keep the store running smoothly, support network stores when needed, and drive operational excellence while maintaining safety and