Store Leader: Customer Experience & Operations

Sainsbury's; Waverley; On-site; GBP 45,000 - 56,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension – matching contributions

Sainsbury’s share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's is seeking an experienced Customer & Trading Manager to lead day-to-day store operations, drive excellent service, and ensure product availability and safety standards. You’ll work closely with a small team of managers to keep the store running like clockwork, taking responsibility for the shop’s performance and customer experience.

You’ll coach colleagues, manage performance, handle disciplinary issues, and help schedule and payroll.

Qualifications

• Track record delivering excellent customer service and coaching colleagues.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership to run store in absence of more senior managers.
• Proven ability to meet or exceed KPIs (sales, availability, customer satisfaction).
• Experience managing employee relations, including performance and attendance.

Responsibilities

• Work closely with a small team of managers to ensure the store runs smoothly daily.
• Take responsibility for day-to-day running of the store, often sole manager on-site.
• Collaborate with the team to complete tasks and serve customers efficiently and safely.
• Manage performance, disciplinary matters and scheduling/pay to ensure accuracy.
• Occasionally provide support to other nearby stores as needed.

Skills

Line management

Customer service

KPI delivery

People management

Disciplinary handling

Store operations

Job description

Sainsbury's is seeking an experienced Customer & Trading Manager to lead day-to-day store operations, drive excellent service, and ensure product availability and safety standards. You’ll work closely with a small team of managers to keep the store running like clockwork, taking responsibility for the shop’s performance and customer experience.

You’ll coach colleagues, manage performance, handle disciplinary issues, and help schedule and payroll.