Store Operations Leader: Customer & Trading Excellence

Sainsbury’s Group; Coalpit Heath; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Generous holiday

Pension match

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury’s Group is looking for a Customer & Trading Manager to lead a store team and ensure daily operations run smoothly. You’ll be the on-site lead, accountable for performance, service, and safety, with responsibility for scheduling and payroll accuracy.

You’ll coach colleagues to deliver brilliant customer service, hit KPIs, and handle employee relations when needed. The role may require supporting nearby stores, offering a broader perspective on store operations and guest experience.

Qualifications

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Responsibilities

• Lead day-to-day store operations with a small team.
• Oversee staffing, scheduling, and performance.
• Deliver excellent customer service and KPI targets.
• Handle disciplinary matters when required.
• Support other stores when needed.

Skills

Line management

Customer service

KPI delivery

Disciplinary issues

Operations leadership

Staff scheduling

Team coaching

Job description

Sainsbury’s Group is looking for a Customer & Trading Manager to lead a store team and ensure daily operations run smoothly. You’ll be the on-site lead, accountable for performance, service, and safety, with responsibility for scheduling and payroll accuracy.

You’ll coach colleagues to deliver brilliant customer service, hit KPIs, and handle employee relations when needed. The role may require supporting nearby stores, offering a broader perspective on store operations and guest experience.