Store Operations & People Leader – Convenience

Sainsbury's; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK retail company is looking for a Customer & Trading Manager in Manchester to oversee store operations, manage a team, and deliver exceptional customer service. The role requires proven leadership in a fast-paced environment, along with a strong ability to coach and motivate staff to achieve performance targets. The company offers a competitive salary and a range of benefits, including discounts and bonuses.

Benefits

10-15% employee discount

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Wellbeing support

Cycle to Work scheme

Qualifications

• Track record in delivering exceptional customer service and coaching teams.
• Experience in leading fast-paced, customer-facing teams.
• Operational leadership in the absence of senior managers.
• Proven success in meeting KPIs and managing employee relations.

Responsibilities

• Oversee daily store operations and ensure smooth function.
• Manage a team, focusing on performance and customer service.
• Lead initiatives to meet store KPIs and improve operations.

Skills

Customer service excellence

People management

Operational leadership

Performance management

Job description

A leading UK retail company is looking for a Customer & Trading Manager in Manchester to oversee store operations, manage a team, and deliver exceptional customer service. The role requires proven leadership in a fast-paced environment, along with a strong ability to coach and motivate staff to achieve performance targets. The company offers a competitive salary and a range of benefits, including discounts and bonuses.