Store Operations Manager: Customer & Trading

Sainsbury's; Nottingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer contributions match

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Gym/restaurant/hotel discounts

Job summary

Sainsbury's in the United Kingdom is seeking a Customer & Trading Manager to run day-to-day store operations, lead a small management team, and ensure excellent customer service. You will be responsible for store safety, product availability, and seamless daily operations to raise the bar for our customers.

You will coach colleagues, drive performance, manage scheduling and payroll, and may support a nearby store. We offer a competitive package with bonus potential and inclusive benefits.

Qualifications

• Proven record of line managing in a fast-paced, customer-facing environment.
• Brilliant customer service delivery and coaching of a team.
• Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction, etc).
• Experience with employee relations issues including performance and absence management.
• Operational leadership with responsibility for store operations in absence of seniors.

Responsibilities

• Work closely with a small team of managers to ensure the store runs like clockwork daily.
• Take responsibility for day-to-day store operations, often as the sole manager with full accountability for the shop.
• Collaborate with a team to complete all tasks, ensuring customers are served efficiently and safely.
• People management, including performance coaching, disciplinaries, and ensuring scheduling and pay accuracy.
• Occasionally support another store in close-knit network of convenience stores.

Skills

Line management

Customer service

KPI delivery

Disciplinary handling

Operations leadership

Job description

Sainsbury's in the United Kingdom is seeking a Customer & Trading Manager to run day-to-day store operations, lead a small management team, and ensure excellent customer service. You will be responsible for store safety, product availability, and seamless daily operations to raise the bar for our customers.

You will coach colleagues, drive performance, manage scheduling and payroll, and may support a nearby store. We offer a competitive package with bonus potential and inclusive benefits.