Store Operations & Customer Experience Leader

Sainsbury's; Ludlow; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Cycle to Work

Special offers

Job summary

Sainsbury's is seeking a Customer & Trading Manager to lead daily store operations in our UK stores. You’ll work with a small team of managers to ensure the store runs smoothly, deliver excellent customer service, and coach colleagues to raise performance.

With accountability for the full shop in the absence of senior management, you’ll drive KPI targets, manage performance, and coordinate scheduling and pay while creating an inclusive, supportive environment for colleagues and customers alike.

Qualifications

• Previous line management responsibilities in a fast‑paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Demonstrated success in meeting or exceeding KPIs.
• Can manage disciplinaries, performance issues or other employee relations issues.
• Leads operations and comfortable working alone in the absence of more senior management.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of stores it may mean you need to help another store now and then.

Skills

Line management

Customer service

KPI delivery

Operational leadership

Employee relations

Job description

Sainsbury's is seeking a Customer & Trading Manager to lead daily store operations in our UK stores. You’ll work with a small team of managers to ensure the store runs smoothly, deliver excellent customer service, and coach colleagues to raise performance.

With accountability for the full shop in the absence of senior management, you’ll drive KPI targets, manage performance, and coordinate scheduling and pay while creating an inclusive, supportive environment for colleagues and customers alike.