Store Operations Leader – Customer & Trading

Sainsbury's Limited; Hawick; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and drinks

Holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's Limited is seeking a Customer and Trading Manager for a small supermarket. You will lead a small management team, own daily store operations, and ensure service and safety standards are met while coaching colleagues to deliver outstanding customer experiences.

In this role you’ll drive performance, manage disciplinary and scheduling tasks, and occasionally assist nearby stores. The position emphasizes hands-on leadership and end-to-end store management.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI’s or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of stores and it may mean that you need to help another store now and then.

Job description

Sainsbury's Limited is seeking a Customer and Trading Manager for a small supermarket. You will lead a small management team, own daily store operations, and ensure service and safety standards are met while coaching colleagues to deliver outstanding customer experiences.

In this role you’ll drive performance, manage disciplinary and scheduling tasks, and occasionally assist nearby stores. The position emphasizes hands-on leadership and end-to-end store management.