Store Operations Leader & People Champion

Sainsbury’s Group; Nottingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discount card & bonus scheme

Free food and hot drinks for staff

Generous holiday entitlement

Pension - employer match

Sainsbury's share scheme

Wellbeing support

Cycle to Work scheme

Job summary

Sainsbury’s Group in the United Kingdom is seeking a Customer & Trading Manager to help run our store smoothly. You’ll lead a small team of managers, take responsibility for day-to-day operations, and ensure customers are served efficiently and safely.

The role focuses on people management, coaching, and delivering KPIs while handling disciplinaries when needed. You’ll work with colleagues to maintain product availability, safety standards, and seamless daily operations, driving a rewarding

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior managers.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

Skills

Line management

Customer service coaching

KPIs

Employee relations

Operational leadership

Job description

Sainsbury’s Group in the United Kingdom is seeking a Customer & Trading Manager to help run our store smoothly. You’ll lead a small team of managers, take responsibility for day-to-day operations, and ensure customers are served efficiently and safely.

The role focuses on people management, coaching, and delivering KPIs while handling disciplinaries when needed. You’ll work with colleagues to maintain product availability, safety standards, and seamless daily operations, driving a rewarding