Store Operations & Customer Experience Lead

Sainsbury's; Hamilton; Sur place; GBP 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Discount card

Annual bonus

Free food & hot drinks

Holiday entitlement

Pension match

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym & restaurant offers

Résumé du poste

Sainsbury's is seeking a customer & trading manager to oversee daily store operations and lead a hands-on team. You will partner with a small management group to ensure smooth running, strong customer service, and safe, efficient service for shoppers.

The role requires experience in line management within a fast-paced environment, a track record of KPI delivery, and the ability to handle employee relations and performance issues. Occasional coverage at nearby stores is possible.

Qualifications

• Proven track record delivering brilliant customer service.
• Experience coaching teams to perform at a high level.
• Demonstrated ability to meet or exceed KPIs.
• Experience handling employee relations and performance matters.
• Operational leadership experience in a fast-paced store environment.

Responsabilités

• Collaborate with a small manager team to ensure daily store operations run smoothly.
• Be the main point of responsibility for store running and accountability when needed.
• Lead a team to serve customers efficiently and safely.
• Manage performance, capability, disciplinaries, and scheduling.
• Occasionally support other nearby stores as needed.

Connaissances

Customer service

Coaching teams

KPI delivery

Employee relations

People leadership

Description du poste

Sainsbury's is seeking a customer & trading manager to oversee daily store operations and lead a hands-on team. You will partner with a small management group to ensure smooth running, strong customer service, and safe, efficient service for shoppers.

The role requires experience in line management within a fast-paced environment, a track record of KPI delivery, and the ability to handle employee relations and performance issues. Occasional coverage at nearby stores is possible.