Store Operations Manager — Customer Service & KPI Leader

Sainsbury’s Group; Cheddar; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension - employer matches

Sainsbury's share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Gym discounts

Job summary

Sainsbury's Group is seeking an experienced Customer & Trading Manager to help run a busy store seamlessly. You will lead a small team, take day-to-day responsibility, and ensure customers are served efficiently and safely.

You’ll coach colleagues, manage performance and handle disciplinary matters when needed, while keeping operations running smoothly in your absence. You will collaborate across networks, support other stores when required, and benefit from a comprehensive package including

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Demonstrates strong customer service and coaches others to do the same.
• Meets or exceeds KPIs including sales, availability, customer satisfaction or colleague engagement.
• Can manage disciplinaries and performance issues.
• Leads store operations and can operate alone when senior managers are absent.
• Has led a team in a fast-paced, customer-facing environment.
• Exhibits operational leadership in absence of senior management.

Responsibilities

• Work with a small team of managers to ensure the store runs smoothly each day.
• Take day-to-day responsibility for store running, often as the sole manager on duty.
• Work with a team to serve customers efficiently and safely.
• Oversee performance, capability, disciplinaries and scheduling/pay.
• May support other stores as needed.

Skills

Line management

Customer service

KPI delivery

Employee relations

Operational leadership

Team motivation

Performance management

Disciplinary handling

Job description

Sainsbury's Group is seeking an experienced Customer & Trading Manager to help run a busy store seamlessly. You will lead a small team, take day-to-day responsibility, and ensure customers are served efficiently and safely.

You’ll coach colleagues, manage performance and handle disciplinary matters when needed, while keeping operations running smoothly in your absence. You will collaborate across networks, support other stores when required, and benefit from a comprehensive package including