Store Operations & Customer Experience Lead

Sainsbury’s Group; Yeadon; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension contributions match

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury’s Group is seeking a Customer & Trading Manager to run a store with a small management team, ensuring day-to-day operations run smoothly and customers are served efficiently.

You will lead performance, scheduling and payroll, and may operate solo when senior managers are absent. Occasional support for nearby stores may be required. A comprehensive benefits package is included.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Delivers KPI's or other performance indicators.
• Coaches a team to deliver brilliant customer service.
• Leads operations and can work alone in the absence of senior management.
• Experience leading a team in a fast-paced, customer-facing environment with motivating others.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

Job description

Sainsbury’s Group is seeking a Customer & Trading Manager to run a store with a small management team, ensuring day-to-day operations run smoothly and customers are served efficiently.

You will lead performance, scheduling and payroll, and may operate solo when senior managers are absent. Occasional support for nearby stores may be required. A comprehensive benefits package is included.