Store Operations & Customer Experience Manager

Sainsbury's Limited; Cheddar; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Discount card 10%/15%

Annual bonus scheme

Free food and hot drinks

Holiday entitlement

Pension match 4-7.5%

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym memberships

Job summary

Sainsbury's is seeking an experienced Customer & Trading Manager to help run a busy store in the United Kingdom. You will work closely with a small team of managers to ensure the store operates smoothly day-to-day, maintaining product availability and safety standards while delivering excellent customer service.

You will take responsibility for day-to-day running, sometimes as the sole manager, and you'll coach colleagues, manage performance, and support scheduling and pay.

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership in store operations during absence of senior managers.
• Proven ability to meet or exceed KPIs across sales, availability, and customer satisfaction.
• Experience managing employee relations issues including performance and absence management.

Responsibilities

• Work closely with a small team of managers to ensure the store runs smoothly daily.
• Take responsibility for day-to-day running of the store, often as the sole manager.
• Collaborate with a team to ensure customers are served efficiently and safely.
• Lead people management, driving performance, scheduling, and pay accuracy.
• Support neighboring stores when required to maintain network-wide operations.

Skills

Line management

Customer service

KPI focus

Disciplinary handling

Store operations

Job description

Sainsbury's is seeking an experienced Customer & Trading Manager to help run a busy store in the United Kingdom. You will work closely with a small team of managers to ensure the store operates smoothly day-to-day, maintaining product availability and safety standards while delivering excellent customer service.

You will take responsibility for day-to-day running, sometimes as the sole manager, and you'll coach colleagues, manage performance, and support scheduling and pay.