Store Operations Leader & People Coach

Sainsbury’s Group; Coalpit Heath; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension matching

Sainsbury's share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym offers

Job summary

Sainsbury’s Group in the United Kingdom seeks a Customer & Trading Manager to help run daily store operations with a small leadership team, ensuring clockwork efficiency, excellent service and customer safety.

The role emphasizes people management, performance, scheduling, and ability to stand in for senior managers. It targets a fast-paced, customer-facing environment with KPI-driven outcomes and cross-store collaboration.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other employee relations issues.
• Leads operations and can work alone in the absence of more senior management.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
• People management, including performance, capability, disciplinaries and scheduling/pay accuracy.
• Occasionally assisting other stores when networks of convenience stores require support.

Skills

Line management

Customer service

KPI delivery

Disciplinary handling

Team coaching

Operations leadership

Job description

Sainsbury’s Group in the United Kingdom seeks a Customer & Trading Manager to help run daily store operations with a small leadership team, ensuring clockwork efficiency, excellent service and customer safety.

The role emphasizes people management, performance, scheduling, and ability to stand in for senior managers. It targets a fast-paced, customer-facing environment with KPI-driven outcomes and cross-store collaboration.