Store Operations Manager - Customer Experience & Trading

Sainsbury's Limited; Cobham; In loco; GBP 29.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Descrizione del lavoro

Sainsbury's Limited in Cobham is seeking a Customer & Trading Manager to oversee daily store operations, lead a small management team, and ensure outstanding service. You will be responsible for achieving KPIs, maintaining product availability, and safeguarding safety standards while delivering a seamless shopping experience.

This role offers a competitive salary from £31,700 depending on experience, a permanent full-time contract, and a comprehensive benefits package.

Competenze

• Previous line management responsibilities in a fast-paced, operational environment.
• Delivers brilliant customer service and coaches a team to do the same.
• Leads on KPIs and other performance indicators.
• Experience managing employee relations issues, including disciplinary and absence management.
• Operational leadership to maintain store operations in the absence of more senior managers.

Mansioni

• Work closely with a small team of managers to ensure the store runs like clockwork every day.
• Take responsibility for day-to-day running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.
• People management, including performance and capability, disciplinaries and scheduling/pay accuracy.
• Occasionally support other stores within close-knit networks.

Conoscenze

Customer service

Team leadership

KPI management

Employee relations

Operational leadership

Descrizione del lavoro

Sainsbury's Limited in Cobham is seeking a Customer & Trading Manager to oversee daily store operations, lead a small management team, and ensure outstanding service. You will be responsible for achieving KPIs, maintaining product availability, and safeguarding safety standards while delivering a seamless shopping experience.

This role offers a competitive salary from £31,700 depending on experience, a permanent full-time contract, and a comprehensive benefits package.