Store Operations Leader — Customer Experience & KPIs

Sainsbury's; Wetherby; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension – company match

Cycle to Work scheme

Wellbeing support

Job summary

Sainsbury's in the United Kingdom seeks an experienced Customer & Trading Manager to oversee daily store operations, coach a team, and ensure high standards of customer service. You will drive performance, manage staff, and work to deliver KPI targets while maintaining smooth day-to-day store functions.

The role emphasizes hands-on leadership, cross-store collaboration when required, and a strong focus on delivering a seamless shopping experience for customers.

Qualifications

• Proven track record of leading a team in a fast-paced, customer-facing environment.
• Ability to coach colleagues to deliver brilliant customer service.
• Experience in meeting or exceeding KPIs (sales, availability, customer satisfaction, engagement).
• Experience managing employee relations issues including performance and absence management.

Responsibilities

• Work closely with a small team of managers to ensure the store runs like clockwork every day.
• Take responsibility for day-to-day running of the store, often as the only manager on duty.
• Work with a team to complete tasks and ensure customers are served efficiently and safely.
• Lead people management, including coaching, performance, scheduling and pay accuracy.
• May assist another store in the network as needed.

Skills

Line management

Customer service

KPI delivery

Disciplinary handling

Operational leadership

Job description

Sainsbury's in the United Kingdom seeks an experienced Customer & Trading Manager to oversee daily store operations, coach a team, and ensure high standards of customer service. You will drive performance, manage staff, and work to deliver KPI targets while maintaining smooth day-to-day store functions.

The role emphasizes hands-on leadership, cross-store collaboration when required, and a strong focus on delivering a seamless shopping experience for customers.