Store Operations & Customer Experience Lead

Sainsbury’s Group; Kettering; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks for Colleagu​

Generous holiday entitlement

Pension - employer matching

Job summary

Sainsbury’s Group is seeking a Customer & Trading Manager to help run daily store operations. You’ll lead a small team, drive customer service excellence and ensure efficient, safe service for all customers.

The role emphasizes hands-on leadership, performance management, and the ability to operate autonomously when senior managers are absent. A strong focus on achieving KPIs and maintaining smooth shop flow is essential.

Qualifications

• Proven track record delivering excellent customer service and coaching a team.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership with responsibility for store operations in absence of senior managers.
• Demonstrated success meeting or exceeding KPIs across sales, availability and customer satisfaction.

Responsibilities

• Work closely with a small management team to run the store daily.
• Take responsibility for day-to-day store operations and act as the sole manager when needed.
• Lead a team to ensure customers are served efficiently and safely.
• Manage performance, scheduling, and pay, and handle disciplinary matters as required.
• Occasionally support other nearby stores as needed.

Skills

Customer service

Team leadership

Operations management

KPI achievement

Employee relations

Job description

Sainsbury’s Group is seeking a Customer & Trading Manager to help run daily store operations. You’ll lead a small team, drive customer service excellence and ensure efficient, safe service for all customers.

The role emphasizes hands-on leadership, performance management, and the ability to operate autonomously when senior managers are absent. A strong focus on achieving KPIs and maintaining smooth shop flow is essential.