Store Operations & Customer Excellence Lead

Sainsbury's; Omagh; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Pension

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury's is seeking a proactive Customer & Trading Manager to lead store operations and coach a small management team. You will be responsible for daily run of the store, ensuring excellent customer service and operational excellence, with accountability for performance and scheduling.

The role emphasizes hands-on leadership, overseeing discipline, performance, and store KPIs, and may involve brief deployments to nearby stores to maintain consistency and service levels.

Qualifications

• Proven track record delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment; motivates others and keeps operations running smoothly.
• Ability to meet or exceed KPIs across sales, availability, customer satisfaction, and colleague engagement.
• Experience handling employee relations issues, including performance and absence management.

Responsibilities

• Work closely with a small team of managers to ensure the store runs like clockwork daily.
• Take responsibility for day-to-day store operations, often as the sole manager on duty.
• Collaborate with the team to complete tasks and serve customers efficiently and safely.
• Manage people, performance, scheduling, and disciplinaries; ensure accurate pay.
• Occasionally support other nearby stores as part of a network.

Skills

Line management

Customer service

KPI delivery

Disciplinary issues

Store operations

Job description

Sainsbury's is seeking a proactive Customer & Trading Manager to lead store operations and coach a small management team. You will be responsible for daily run of the store, ensuring excellent customer service and operational excellence, with accountability for performance and scheduling.

The role emphasizes hands-on leadership, overseeing discipline, performance, and store KPIs, and may involve brief deployments to nearby stores to maintain consistency and service levels.