Store Operations Leader & People Coach

Sainsbury’s Group; Linton; On-site; GBP 31,000 - 42,000; Full time

Benefits offered by this job

Discount card 10%

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer match

Share scheme

Wellbeing support

Cycle to Work

Gym offers

Job summary

Sainsbury’s Group is seeking a Customer & Trading Manager to help run our store efficiently on a day-to-day basis. You will work with a small management team to ensure service standards, stock availability, and store performance are consistently delivered while coaching colleagues to excel.

You will lead operations in the absence of senior managers, manage performance and attendance, and play a key role in achieving store KPIs and customer satisfaction.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPI's or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and comfortable doing this alone in the absence of more senior management.

Responsibilities

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment - you\'ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills - you\'ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs - whether it\'s sales, availability, customer satisfaction or colleague engagement, you\'ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Skills

Line management

Customer service

KPI delivery

Disciplinaries

Operational leadership

Job description

Sainsbury’s Group is seeking a Customer & Trading Manager to help run our store efficiently on a day-to-day basis. You will work with a small management team to ensure service standards, stock availability, and store performance are consistently delivered while coaching colleagues to excel.

You will lead operations in the absence of senior managers, manage performance and attendance, and play a key role in achieving store KPIs and customer satisfaction.