Store Operations & Customer Experience Lead

Sainsbury's; Bromsgrove; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Job summary

Sainsbury's is seeking a Customer & Trading Manager to lead store operations and a small management team. You will be responsible for day-to-day running, service quality, and safety, while coaching staff to perform at a high level.

Applicants should have strong customer service experience, proven people leadership, and a track record of meeting key KPIs in a fast-paced retail environment.

Qualifications

• Brilliant customer service delivered consistently.
• Experience coaching and developing colleagues.
• Ability to lead store operations and schedules.
• Track record of meeting KPIs (sales, availability, satisfaction).

Responsibilities

• Lead store operations with a small management team.
• Be the on-site manager responsible for day-to-day running.
• Ensure efficient, safe service for customers.
• Manage team performance, disciplinaries, and scheduling.

Skills

Customer service

People management

Operational leadership

KPI focus

Job description

Sainsbury's is seeking a Customer & Trading Manager to lead store operations and a small management team. You will be responsible for day-to-day running, service quality, and safety, while coaching staff to perform at a high level.

Applicants should have strong customer service experience, proven people leadership, and a track record of meeting key KPIs in a fast-paced retail environment.