Store Operations & Customer Experience Manager

Sainsbury’s Group; Stoke Pound; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension & matching contributions

Sainsbury's share scheme

Wellbeing support

Cycle to Work

Gym discounts

Job summary

Sainsbury’s Group is seeking a Customer & Trading Manager to lead store operations, supervise a small team of managers and deliver outstanding service to customers.

You’ll drive daily performance, manage people, handle disciplinary issues, and ensure scheduling and pay are accurate, while supporting nearby stores when needed. Salary depends on experience and store size, with a broad benefits package including discount cards, annual bonus, pension and wellbeing support.

Qualifications

• Experience leading a team in a fast-paced store environment.
• Committed to delivering exceptional customer service.
• Proven track record meeting KPIs and driving performance.
• Experience managing disciplinary and employee relations.
• Ability to lead store operations, especially in the absence of senior managers.
• Willingness to work autonomously across shifts.

Responsibilities

• Work with a small management team to run the store smoothly.
• Take responsibility for daily store operations as the sole on-site manager at times.
• Collaborate with colleagues to serve customers efficiently and safely.
• Manage performance, capability, disciplinaries, scheduling, and pay.
• Support nearby stores when networks require it.

Skills

Line management

Customer service focus

KPI delivery

Disciplinary handling

Operational leadership

Independent working

Job description

Sainsbury’s Group is seeking a Customer & Trading Manager to lead store operations, supervise a small team of managers and deliver outstanding service to customers.

You’ll drive daily performance, manage people, handle disciplinary issues, and ensure scheduling and pay are accurate, while supporting nearby stores when needed. Salary depends on experience and store size, with a broad benefits package including discount cards, annual bonus, pension and wellbeing support.