Store Operations Lead - Customer Experience & KPIs

Sainsbury's Limited; Wigan; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus scheme

Free food & drinks

Generous holiday entitlement

Pension – employer match

Share scheme

Wellbeing support

Cycle to Work

Special offers on perks

Job summary

Sainsbury's Limited in Wigan is looking for a Customer and Trading Manager to lead a small store team and ensure smooth daily operations. You will be responsible for the day-to-day running, often as the sole manager, and will oversee customer service, safety, and process compliance.

The role emphasizes people management, KPI delivery, and hands-on leadership. A competitive package reflects store size, complexity, and location, with a range of benefits for managers.

Qualifications

• Experience with line management in a fast-paced retail environment.
• Proven ability to deliver excellent customer service and coach others.
• Track record of meeting KPI targets and coaching teams to perform.

Responsibilities

• Collaborate with a small team of managers to ensure the store runs smoothly daily.
• Take responsibility for day-to-day store operations and accountability for the shop when needed.
• Work with the team to serve customers efficiently and safely.

Skills

People management

Customer service

KPI achievement

Operational leadership

Job description

Sainsbury's Limited in Wigan is looking for a Customer and Trading Manager to lead a small store team and ensure smooth daily operations. You will be responsible for the day-to-day running, often as the sole manager, and will oversee customer service, safety, and process compliance.

The role emphasizes people management, KPI delivery, and hands-on leadership. A competitive package reflects store size, complexity, and location, with a range of benefits for managers.