Store Operations Leader (Customer & Trading)

Sainsbury's Limited; Olney; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury's Limited in Olney is seeking a Customer and Trading Manager to lead a small management team and oversee the day-to-day running of the store. You will be responsible for delivering strong customer service, managing performance, and ensuring efficient, safe operations on the shop floor.

The role requires proven line management experience in a busy retail environment, with a focus on KPI delivery and employee relations.

Qualifications

• Proven line management experience in a fast-paced store environment.
• Delivers brilliant customer service and coaches colleagues to do the same.
• Demonstrates track record of meeting or exceeding KPIs (sales, availability, customer satisfaction).
• Experience handling disciplinaries and employee relations matters.
• Strong operational leadership with ability to lead in the absence of senior management.

Responsibilities

• Work closely with a small team of managers to ensure the store runs smoothly every day.
• Take day-to-day running responsibility for the store, often being the only manager on site.
• Collaborate with a team to serve customers efficiently and safely.
• Manage performance, capability, scheduling and pay for colleagues.
• May be required to support other stores in the network.

Skills

Line management

Customer service

KPI delivery

Disciplinaries

Operations leadership

Coaching

Performance management

Job description

Sainsbury's Limited in Olney is seeking a Customer and Trading Manager to lead a small management team and oversee the day-to-day running of the store. You will be responsible for delivering strong customer service, managing performance, and ensuring efficient, safe operations on the shop floor.

The role requires proven line management experience in a busy retail environment, with a focus on KPI delivery and employee relations.