Store Operations Leader: Customer & Trading

Sainsbury's; Ashford; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym membership offers

Job summary

Sainsbury's in Ashford is seeking a Customer & Trading Manager to lead a busy store, working closely with a small team of managers to keep daily operations running smoothly. You’ll drive exceptional customer service, coaching colleagues, delivering KPIs, and managing performance and absence.

The role offers a comprehensive benefits package and opportunities to progress within our inclusive, value‑driven business. Salary will reflect experience and store size.

Qualifications

• Experience leading a team in a fast-paced, customer-facing environment.
• Proven ability to deliver KPIs across sales, availability, and customer satisfaction.
• Ability to coach colleagues and manage performance and absence.
• Experience in store operations and providing leadership in the absence of senior management.
• Strong focus on delivering excellent customer service and efficient daily operations.

Responsibilities

• Work closely with a small team of managers to ensure the store runs like clockwork daily.
• Take responsibility for the day-to-day running of the store, often as the sole manager on shift.
• Lead a team to serve customers efficiently and safely while meeting standards.
• Manage performance, discipline, scheduling, and payroll where applicable.
• Occasionally support other nearby stores as part of our network.

Skills

Line management

Customer service

KPI delivery

People coaching

Operations leadership

Job description

Sainsbury's in Ashford is seeking a Customer & Trading Manager to lead a busy store, working closely with a small team of managers to keep daily operations running smoothly. You’ll drive exceptional customer service, coaching colleagues, delivering KPIs, and managing performance and absence.

The role offers a comprehensive benefits package and opportunities to progress within our inclusive, value‑driven business. Salary will reflect experience and store size.