Store Operations Leader & Customer Experience Champion

Sainsbury's; Bolton le Sands; On-site; GBP 30,000 - 45,000; Full time

Job summary

A major UK supermarket chain in Bolton le Sands is seeking a Customer & Trading Manager. This role involves overseeing daily store operations, managing a team, and ensuring outstanding customer service. You will lead performance management and hold accountability for store KPIs. Ideal candidates will have previous experience in fast-paced retail environments with proven skills in people management and operational leadership.

Qualifications

• Track record of delivering excellent customer service and coaching colleagues.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills with responsibility in the absence of senior management.

Responsibilities

• Manage daily store operations and ensure efficiency.
• Coach and lead a team to provide outstanding customer service.
• Deliver on KPIs and performance indicators.

Skills

People management

Customer service

Operational leadership

Performance management

Job description

A major UK supermarket chain in Bolton le Sands is seeking a Customer & Trading Manager. This role involves overseeing daily store operations, managing a team, and ensuring outstanding customer service. You will lead performance management and hold accountability for store KPIs. Ideal candidates will have previous experience in fast-paced retail environments with proven skills in people management and operational leadership.