Store Operations Leader

Sainsbury's; Glasgow; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food & drinks

Generous holiday entitlement

Pension match

Share scheme

Wellbeing support

Cycle to Work

Retail offers

Job summary

Sainsbury's in Glasgow is seeking a customer & trading manager to lead daily store operations and deliver exceptional customer service. You’ll work with a small management team to ensure the store runs smoothly, stepping in as the sole manager when required, and you’ll coach colleagues to maintain high customer standards.

You’ll drive performance, manage disciplinary processes and scheduling, and may support other nearby stores as needed.

Qualifications

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of stores and it may mean that you need to help another store now and then.

Skills

Customer service

Line management

KPI delivery

Operational leadership

Employee relations

Job description

Sainsbury's in Glasgow is seeking a customer & trading manager to lead daily store operations and deliver exceptional customer service. You’ll work with a small management team to ensure the store runs smoothly, stepping in as the sole manager when required, and you’ll coach colleagues to maintain high customer standards.

You’ll drive performance, manage disciplinary processes and scheduling, and may support other nearby stores as needed.