Store Operations & Customer Experience Manager

Sainsbury's Limited; Bradford; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension match

Share scheme

Wellbeing support

Cycle to Work

Gym membership offers

Job summary

Sainsbury's Limited in Bradford is looking for a Customer and Trading Manager to lead a small store team and own day-to-day operations. This full-time, permanent role covers all aspects of running the shop, serving customers, and ensuring smooth service.

The successful candidate will manage performance, coaching colleagues, meet KPIs, and take responsibility in the absence of senior management. Competitive benefits apply and local store leadership is emphasized.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Delivers brilliant customer service, and coaches a team to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment.
• Can manage disciplinaries, performance issues or other employee relations matters.
• Operational leadership skills with responsibility for store operations in the absence of more senior managers.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to day running of the store, often being the only manager in with accountability for the full shop.
• Work along‑side a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of stores it may mean you need to help another store now and then.

Job description

Sainsbury's Limited in Bradford is looking for a Customer and Trading Manager to lead a small store team and own day-to-day operations. This full-time, permanent role covers all aspects of running the shop, serving customers, and ensuring smooth service.

The successful candidate will manage performance, coaching colleagues, meet KPIs, and take responsibility in the absence of senior management. Competitive benefits apply and local store leadership is emphasized.