Store Operations & Customer Experience Lead

Retail; Billericay; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Special offers

Job summary

Sainsbury's in the United Kingdom is seeking a Customer & Trading Manager to lead day-to-day store operations with a small management team, ensuring the store runs smoothly and customers are served efficiently and safely.

You’ll coach colleagues, drive KPIs, manage performance and attendance, and be prepared to support other stores when needed. The role offers a rewarding environment with a comprehensive benefits package.

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs—sales, availability, customer satisfaction or colleague engagement.

Responsibilities

• Ensure store runs smoothly with a small team of managers.
• Take responsibility for day-to-day running of the store, often being the only manager in the store.
• Work with a team to serve customers efficiently and safely.
• Manage performance, disciplinaries, scheduling and pay.
• Be prepared to assist another store when needed.

Skills

Customer service

Coaching team

Line management

KPI delivery

Operational leadership

Job description

Sainsbury's in the United Kingdom is seeking a Customer & Trading Manager to lead day-to-day store operations with a small management team, ensuring the store runs smoothly and customers are served efficiently and safely.

You’ll coach colleagues, drive KPIs, manage performance and attendance, and be prepared to support other stores when needed. The role offers a rewarding environment with a comprehensive benefits package.