Store Operations & Customer Experience Leader

Sainsbury's; Northampton; On-site; GBP 48,000 - 56,000; Full time

Benefits offered by this job

Private Healthcare

Interest free car loan

Annual bonus

Discount shopping at staff stores

Pension matching scheme

Sainsbury’s share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury's in Northampton seeks an experienced Store Manager to lead a busy convenience store, ensuring Great customer service, strong team leadership, and compliant operations.

You’ll plan staffing, manage daily trading activity, use data to drive improvements, and navigate employee relations with care. This role offers a competitive benefits package and opportunities for career progression in a large retail network.

Qualifications

• Experience leading an operation with accountability for customer, financial and organisational outcomes.
• Skilled in using data and insight to inform planning and improvement.
• Confident navigating employee relations and HR policies.
• Ability to lead through change and motivate a team.

Responsibilities

• Run and oversee store operations with accountability for safety, legality and performance.
• Lead Customer and Trading Managers to plan shifts and trading activity.
• Deliver brilliant customer experiences and improve the customer journey.
• Make decisions balancing service, sales and team performance.

Skills

Leadership

Customer service

Data insight

HR policies

Team management

Job description

Sainsbury's in Northampton seeks an experienced Store Manager to lead a busy convenience store, ensuring Great customer service, strong team leadership, and compliant operations.

You’ll plan staffing, manage daily trading activity, use data to drive improvements, and navigate employee relations with care. This role offers a competitive benefits package and opportunities for career progression in a large retail network.